Privacy Policy

1. Who We Are

Garrison Gaming Hub ("we", "us", "our") operates an online and in-store gaming retail business, including ecommerce checkout, account services, and point-of-sale (POS) operations. Our website address is garrison-gaming.com. You can reach us at admin@garrison-gaming.com.

2. What Data We Collect

Depending on how you use the site or shop with us, we may collect:

• Account data, such as name, email address, password hash, and optional profile details.
• Order and checkout data, including billing/shipping name, address, phone, order contents, and totals.
• Payment-related records from Stripe (we do not store full card numbers in our system).
• Shipping and fulfillment data shared with carriers through our shipping provider (EasyPost).
• Guest POS details, including phone number, temporary setup token metadata, and related order linkage.
• Contact submissions and support messages you send to us.
• Technical and security data, such as IP address, device/browser information, and server event logs.
• Cookie and local storage data used for session, cart, and site functionality (see our Cookie Policy).

3. How We Use Your Data

We use personal data to operate and improve our services, including to:

• Create and manage customer accounts and authenticate sign-in sessions.
• Process purchases, payments, shipping labels, order updates, and customer support requests.
• Run in-store POS transactions, including guest checkout and post-registration order linking.
• Send transactional messages such as order confirmations, status updates, password resets, and account setup links.
• Detect fraud, abuse, and security incidents, and maintain system reliability.
• Comply with legal obligations and enforce our terms.

We do not sell your personal information. We share limited data only with service providers needed to run our operations (for example, payment, messaging, and shipping providers) and as required by law.

4. How We Share Data

We may share relevant data with trusted processors, including:

• Stripe for payment processing and payment-related fraud controls.
• EasyPost and shipping carriers for label generation, tracking, and delivery.
• Twilio for SMS delivery (for example, guest account setup links from POS workflows).
• Infrastructure and hosting providers that support secure site and API operations.

These providers process data under their own privacy terms and applicable law.

5. Legal Basis (Where Applicable)

Where required by law (including UK/EU GDPR standards), we rely on one or more legal bases: contract performance (fulfilling orders and account services), legitimate interests (security and operations), consent (where requested), and legal compliance obligations.

6. Data Retention

We retain personal data only as long as needed for business, legal, accounting, and fraud-prevention purposes. Retention periods vary by data type (for example, transactional records are generally retained longer than temporary setup tokens or short-lived logs).

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete certain personal information we hold about you.
• Request restriction of or object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise a privacy request, contact us at admin@garrison-gaming.com.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data. No system is fully immune from risk, so we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from children under 13 without appropriate consent where required.

10. Third-Party Links and Services

Our site may include links or integrations to third-party services. Their handling of data is governed by their own privacy policies and terms.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date indicates when this page was most recently revised.

12. Contact

Questions about this Privacy Policy can be sent to admin@garrison-gaming.com.